Returns & Exchanges
At Dr. Scholl's, we want you to be completely satisfied with your purchase. If you are not happy with your shoes, you can return or exchange them within 30 days of the original purchase date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided through the portal to ensure your return is tracked and processed efficiently.
Pack Your Shoes
Place the unworn footwear in its original packaging and secure it inside a shipping box with the return label attached to the outside.
Drop Off and Refund
Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing